The Scottish Youth Parliament believes public transport companies should ensure young people are being consulted on decisions affecting them, and make more effort to gather and regularly review feedback from passengers. For example, as a minimum, they could print a short rating question on the back of bus/train tickets, which passengers could put in a collection box as they exit the bus. This would enable companies to collect on the spot feedback, and to recycle used tickets.
19 Jan 2019
Transport, Environment and Rural Affairs